• Valet (Customer Service Agent)

    Job Locations US-FL-Fort Lauderdale
    Job ID
    2015-1054
    Category
    Customer Service
    Recruiter
    Sarah Tully
  • Who we are:

    Sixt Rent a Car is an international leader in car rental, leasing, and innovative mobility solutions like mydriver.  With revenues in excess of $2 billion and a fleet of 220,000 cars, we have moved into over 100 different countries worldwide. Sixt is the largest fleet purchaser of BMW’s internationally, however does not consider itself a luxury car rental company but a company with superior service and better cars for everyone at an exceptional value.

     

    At Sixt, customers are guests. It’s not a rental transaction but an experience as that of a five star hotel. Sixt hires service oriented individuals, free to travel, and open to cultural experiences interacting with customers and colleagues from many diverse backgrounds.  Sixt is more than just cars, we have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

     

    CSA.RSA w cust


    Position Summary:

     

    The Valet Attendent is responsible for examining rental cars as they are returned by customers. They are responsible for providing customers with accurate information regarding damages, personal belongings and gas volume.

    What you'll do to be Sixt-cessful:

    • Greet all customers using appropriate dialogue as they arrive on the lot.
    • Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
    • Advise and review rental charges; provide an accurate receipt to the customer.
    • Provide information in a professional and courteous manner regarding transportation to the airport terminal.
    • Inquire about service, satisfaction and document dissatisfaction.
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
    • Use of proper statement to determine if vehicle is being returned with full tank of gas.
    • Complete a service alert for any mechanical and or body damage communicated by the customers.
    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
    • Keep lot organized for ease of access and traffic flow.

    What you'll need:

    • High school diploma or GED.
    • Minimum 1 year customer service experience.
    • Must have basic computer navigation skills and knowledge of Microsoft Office Applications.
    • Exceptional interpersonal skills required.
    • Demonstrate strong verbal and written communication skills.
    • Strong organizational skills and the ability to multi-task.
    • Excellent management skills.
    • Excellent relationship building skills.
    • Must be willing to wear company uniforms.
    • Must have valid driver's license with a clean driving record.
    • Must have the ability to manage stressful or unusual situations in order to maintain good customer service.
    • Must have the ability to adapt in a fast paced environment.
    • Must be at least 21 years old.
    • Must be able to work 40 hours per week.
    • Must be able to work a flexible schedule including day and/or evening hours.
    • Must be authorized to work in the United States.
    • Ability to communicate in other languages (Spanish, Portuguese, Russian, German or French) is a plus.

     

     

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