• Reservation Agent

    Job Locations US-Fort Lauderdale
    Job ID
    2015-1070
    Category
    Sales
    Recruiter
    Sarah Tully
  • Who we are:

     Sixt Rent a Car is an international leader in car rental, leasing, and innovative mobility solutions like mydriver.  With revenues in excess of $2 billion and a fleet of 220,000 cars, we have moved into over 100 different countries worldwide. Sixt is the largest fleet purchaser of BMW’s internationally, however does not consider itself a luxury car rental company. Instead, Sixt is proud to be a company with superior service and better cars for everyone at an exceptional value.

     

    At Sixt, customers are guests. It is not a rental transaction but an experience equivalent to that of a five star hotel. Sixt hires service and sales oriented individuals, free to travel, and open to cultural experiences interacting with customers and colleagues from many diverse backgrounds.  Sixt is more than just cars. We have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

     

    <img src="https://sixt.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=16&hashed=1901138035" alt="JD Counter" width="856" height="399" />

     

    Position Summary:

     

    The primary responsibility of the Reservation Agent (RA) is to guide the customer to the ultimate luxury car rental experience by meeting sales goals and providing exceptional customer service in a fun and fast-paced environment.

    What you'll do to be Sixt-cessful:

    • Maximize rates for all reservations
    • Encourage luxury vehicle upgrades
    • Meet sales goals as they are communicated
    • Handle all inbound telephone and email inquiries in a friendly and helpful manner
    • Schedule customer reservations, answer frequently asked questions and facilitate other information as needed
    • Provide excellent customer service in all customer contact situations according to our quality standards
    • Draft professional correspondence through email.

    What you'll need:

    • High School Diploma or GED
    • Minimum 1 year customer service experience; previous customer/escalation support experience preferred
    • Must have basic computer navigation skills and knowledge of Microsoft Office Applications
    • Exceptional interpersonal skills required
    • Demonstrate strong verbal and written communication skills
    • Strong organizational skills and the ability to multi-task
    • Excellent management skills
    • Excellent relationship building skills
    • Must be at least 18 years old
    • Must be able to work 40 hours per week
    • Must be able to work a flexible schedule including day and/or evening hours
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Proficiency in English and Spanish. Ability to communicate in other languages (French, Portuguese, Spanish, German, etc.) a plus.

     

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