• Customer Service Agent - Bilingual (English/Spanish)

    Job Locations US-Fort Lauderdale
    Job ID
    2016-1471
    Category
    Customer Service
    Recruiter
    Liza Levin
  • Who we are:

    Sixt Rent a Car is an international leader in car rental, leasing, and innovative mobility solutions like mydriver.  With revenues in excess of $2 billion and a fleet of 220,000 cars, we have moved into over 100 different countries worldwide. Sixt is the largest fleet purchaser of BMW’s internationally, however does not consider itself a luxury car rental company but a company with superior service and better cars for everyone at an exceptional value.

     

    At Sixt, customers are guests. It’s not a rental transaction but an experience as that of a five star hotel. Sixt hires service oriented individuals, free to travel, and open to cultural experiences interacting with customers and colleagues from many diverse backgrounds.  Sixt is more than just cars, we have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

     

    <img src="https://sixt.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=16&hashed=1901138035" alt="JD Counter" width="840" height="391" />


    Position Summary:

     

    The Customer Service Agent is responsible for handling all inbound calls from our customers. The primary responsibility of the Customer Service Agent is to resolve customer issues efficiently and effectively while ensuring the customer receives a positive experience. Our representatives will utilize exceptional decision-making, judgment and communication skills while providing excellent customer satisfaction.

    What you'll do to be Sixt-cessful:

    • Handle all inbound telephone and email inquiries in a friendly and helpful manner
    • Schedule customer reservations, answer frequently asked questions and facilitate other information as needed
    • Provide excellent customer service in all customer contact situations according to our quality standards
    • Draft professional correspondence through email.

    What you'll need:

    • High School Diploma or GED
    • Minimum 1 year customer service experience; previous customer/escalation support experience preferred
    • Exceptional interpersonal skills required
    • Strong organizational skills and the ability to multi-task
    • Demonstrate strong verbal and written communication skills
    • Must have basic computer navigation skills and knowledge of Microsoft Office Applications
    • Must be at least 18 years old
    • Must be able to work 40 hours per week
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Proficiency in English and Spanish
    • Ability to communicate in other languages (French, Portuguese, Hebrew, German, etc.) a plus.

     

     

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