• Supervisor

    Job Locations US-CA-San Francisco
    Job ID
    2017-1603
    Category
    Operations / Network of Branch Offices
    Recruiter
    Dicea Freeman
  • Who we are:

     

    Sixt Rent a Car is an international leader in car rental, leasing, and innovative mobility solutions like mydriver. With revenues in excess of $2 billion and a fleet of 220,000 cars, we have moved into over 100 different countries worldwide. Sixt is the largest fleet purchaser of BMW’s internationally, however does not consider itself a luxury car rental company but a company with superior service and better cars for everyone at an exceptional value.

     

    At Sixt, customers are guests. It’s not a rental transaction but an experience as that of a five star hotel. Sixt hires service oriented individuals, free to travel, and open to cultural experiences interacting with customers and colleagues from many diverse backgrounds.  Sixt is more than just cars, we have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

     

    <img src="https://sixt.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=16&hashed=1901138035" alt="JD Counter" width="851" height="396" />

     

    Position Summary:

     

    As a supervisor, you will be responsible for developing your team members while ensuring that we are providing a first class customer service experience. As an essential part of the team, you will assist with increasing profitability as you train and develop with your staff.

    What you'll do to be Sixt-cessful:

    • Leading the team to ensure that daily responsibilities and assigned tasks are complete and maintained at performance standard levels
    • Training and on-going development of new hires, assuring necessary tools and information is in place to incubate success
    • Exerting strong team building skills through goal-setting, motivation and follow up to reach those goals
    • Improving the team and facilitating the communication among the members
    • Exceeding and meeting departmental objectives, including conversion targets and lead generation
    • Creating a sense of ownership within the employees and resolving employee issues, if any
    • Communicating the company’s purpose, core values, vision to employees
    • Ensuring that the employees follow their schedules properly as designed
    • Striving for new ways continually, to increase the opportunities of sales
    • Facilitating cross functional communication within employees for improved working conditions
    • Active participation in the monthly and weekly meetings
    • Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets
    • Perform other job-related duties as assigned.

    What you'll need:

    • Strong knowledge of customer care techniques and processes
    • Must have a minimum of 1-2 years of work experience in sales and customer service
    • Must have good supervisory and strong communication skills
    • Must have the ability to work under stressful and unusual situations in order to maintain good customer service
    • Exceptional interpersonal skills required
    • Strong organizational skills with the ability to multi-task
    • Ability to coach, motivate and interact with others
    • Ability to prioritize and meet deadlines from multi-staff members within the department
    • Excellent organization and planning skills
    • Excellent analytical and listening skills
    • Must have a valid driver's license
    • Must be at least 21 years old
    • Must be able to work 40 hours per week
    • Must be able to work a flexible schedule including day and/or evening hours
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Proficiency in English and Spanish
    • Ability to communicate in other languages (French, Portuguese, Hebrew, German, etc.) is a plus.

     

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