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Sr. Customer Service Agent

Sr. Customer Service Agent

Job ID 
2018-1803
Job Locations 
US-Fort Lauderdale
Category 
Customer Service
Recruiter 
Sarah Tully
Ad 
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More information about this job

Overview:

Sixt Rent a Car is an international leader in car rental, leasing, and innovative mobility solutions like mydriver. Sixt has revenues in excess of $2 billion and a fleet of 220,000 cars, we are located in over 100 different countries worldwide. Sixt is the largest fleet purchaser of BMW’s internationally, however does not consider itself a luxury car rental company. Instead, Sixt is proud to be a company with superior service and better cars for everyone at an exceptional value.

 

At Sixt, customers are guests. It is not a rental transaction but an experience equivalent to that of a five-star hotel. Sixt hires service and sales-oriented individuals, free to travel, and open to cultural experiences interacting with customers and colleagues from many diverse backgrounds.  Sixt is more than just cars. We have a passion for style, technology, innovation, creativity, and entrepreneurial spirit.

 

<img src="https://sixt.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=16&hashed=1901138035" alt="JD Counter" width="851" height="396" />

 

 

Position Summary:

 

As a supervisor, you will be responsible for developing your team members while ensuring that we are providing a first class customer service experience. As an essential part of the team, you will assist with increasing profitability as you train and develop with your staff.

Responsibilities:

  • Motivating and inspiring the team to surpass their sales and service potential.
  • Assist with Novomind (email), Calls and Complaint Management per working shift.
  • Must coach new agents during the incubation period after training.
  • Communicating the company’s purpose, core values and vision to employees.
  • Exceeding and meeting departmental objectives, including conversion targets and lead generation.
  • Looking constantly for development as well as continuous improvement including monitoring, organizing, and coaching the team on a day to day basis.
  • Serves as a back-up to the supervisor in handling escalated calls, complaints, questions, and queries as necessary.
  • Strong knowledge of customer care techniques and processes.
  • Facilitating cross functional communication within the company for improved working condition.
  • Actively participate in weekly supervisor meetings.
  • Prioritizing and meeting deadlines from multi-staff members within the department.
  • Excellent organization and planning skills.
  • Excellent analytical and listening skills.

Qualifications:

  • Strong knowledge of customer care techniques and processes.
  • Must have a minimum of 1 year in a Customer Service Agent role.
  • Must have good supervisory and strong communication skills.
  • Exceptional interpersonal skills required.
  • Must have the ability to work under stressful and unusual situations to maintain good customer service.
  • Must have met departmental goals for the past 3 months.
  • Ability to prioritize and meet deadlines from multi-staff members within the department.
  • Excellent organization and planning skills with the ability to multi-task.
  • Excellent analytical and listening skills.
  • Must be at least 18 years old.
  • Must be able to work 40 hours per week and overtime when necessary.
  • Must be able to work a flexible schedule including weekends, day and/or evening hours.
  • Proficiency in English and Spanish a plus.
  • Ability to communicate in other languages (French, Portuguese, Hebrew, German, etc.) is a plus.