• Process Improvement Intern

    Job Locations US-Fort Lauderdale
    Job ID
    2018-1874
    Category
    Quality Management
    Recruiter
    Welta Torres
  • Who we are:

    Sixt Rent a Car stands for exciting mobility and tailored solutions. We lead with innovation, high-quality customer service, premium products and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in the car rental industry.

     

    Sixt hires service and sales-oriented individuals, who are excited about cultural experiences interacting with customers and colleagues from many diverse backgrounds.  Sixt is more than just cars. We have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

     

    HQ 2018

     

    What to expect:

     

    The Process Improvement Intern will support the Quality Management team by reviewing our current processes and work on standardizing and streamlining a number of processes during the program for a period of 3 months. You will first spend some time understanding the business in training, then work on a specific process that needs to be defined or improved. During the internship, you will review and measure current practices, identify, or define the “best practice,” and by the end of the analysis, provide management with a suggestion to improve the process. If the process is approved, you will play a role in testing a proposed process at a local branch and track the results.

    What you'll do to be Sixt-cessful:

    • Measure and assess a current process, come up with ideas that can improve the process
    • Gather feedback from relevant departments, and come up with an improved process and achieve buy-in from all involved parties
    • If new process is approved, complete a pilot at a location and track results of process change
    • Work with other team members and several departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements
    • Coordinate communication activities and market the process and results by publicizing goals, plans, progress, and results to management
    • Complete a post implementation review of project to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.

    What you'll need:

    • Senior or Recent College graduate required; analytical degree preferred
    • Lean Six Sigma certification is a plus
    • Experience in a customer service and/or process improvement role
    • Strong analytical and communication skills
    • Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues
    • Demonstrated strong written communication skills
    • Ability to wear many hats and think outside of the box
    • Strong organizational and project management skills, detail oriented, and the ability to multi-task
    • Must have the ability to adapt in a fast-paced environment
    • Must be able to work at least 20 hours per week
    • Must be able to work a flexible schedule including day and/or evening hours
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

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