• Customer Service Agent

    Job Locations US-FL-Fort Myers
    Job ID
    2018-2012
    Category
    Customer Service
    Recruiter
    Liza Levin
  • Who we are:

    Sixt Rent a Car stands for exciting mobility and tailored solutions. We lead with innovation, high-quality customer service, premium products and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in the car rental industry.

     

    Sixt hires service and sales-oriented individuals, who are excited about cultural experiences interacting with customers and colleagues from many diverse backgrounds.  Sixt is more than just cars. We have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

     

    RSA 2018

     

    What you'll do to be Sixt-cessful:

    • Welcome all customers as they arrive on the lot
    • Ask about their experience with Sixt; recording feedback to improve future rental experience
    • Make sure customers have all personal belongings from the vehicle
    • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
    • Use proper statement to determine if vehicle is being returned with full tank of gas
    • Advise and review rental charges, providing an accurate receipt to the customer
    • Provide information regarding transportation to the airport terminal
    • Complete a service alert for any mechanical and or body damage communicated by the customers
    • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
    • Keep lot organized for ease of access and traffic flow
    • Work in outdoor weather conditions including direct sunlight, rain, heat or cold
    • Perform other job duties as assigned to meet the business needs.

    What you'll need:

    • High school diploma or GED
    • Minimum 1-year customer service experience
    • Must be at least 21 and have a valid driver's license with a clean driving record
    • Exceptional interpersonal and relationship building skills
    • Strong verbal and written communication skills
    • Strong organizational skills and the ability to multi-task
    • Ability to manage stressful or unusual situations to maintain good customer service
    • Basic computer navigation skills and knowledge of Microsoft Office applications
    • Ability to work 40 hours per week including day and/or evening hours
    • Must be willing to wear company uniforms
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Ability to communicate in other languages is a plus.

     

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