• Reservation Agent

    Job Locations US-Fort Lauderdale
    Job ID
    2019-2129
    Category
    Customer Service
    Recruiter
    Liza Levin
  • Who we are:

    Sixt Rent a Car stands for exciting mobility and tailored solutions. We lead with innovation, high-quality customer service, premium products and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in the car rental industry.

     

    Sixt hires service and sales-oriented individuals, who are excited about cultural experiences interacting with customers and colleagues from many diverse backgrounds.  Sixt is more than just cars. We have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

     

    Reservation Sales Agent . Call Center

     

    What to expect:

    As a Reservation Sales Agent, your primary responsibility is to guide the customer to the ultimate luxury car rental experience by meeting sales goals and providing exceptional customer service in a fun and fast-paced environment. 

     

    What you'll do to be Sixt-cessful:

    • Maximize rates for all reservations.
    • Encourage luxury vehicle upgrades.
    • Meet sales goals as they are communicated.
    • Handle all inbound telephone and email inquiries in a friendly and helpful manner.
    • Schedule customer reservations, answer frequently asked questions and facilitate other information as needed.
    • Provide excellent customer service in all customer contact situations according to our quality standards.
    • Draft professional correspondence through email.

    What you'll need:

    • High School Diploma or GED
    • Minimum 1 year customer service experience; previous customer/escalation support experience preferred
    • Must have basic computer navigation skills and knowledge of Microsoft Office Applications
    • Exceptional interpersonal skills required
    • Demonstrate strong verbal and written communication skills
    • Strong organizational skills and the ability to multi-task
    • Excellent management skills
    • Excellent relationship building skills
    • Must be at least 18 years old
    • Must be able to work 40 hours per week
    • Must be open to travel
    • Must be able to work a flexible schedule including day and/or evening hours
    • Must be authorized to work in the United States
    • Proficiency in English and Spanish
    • Ability to communicate in other languages (French, Portuguese, Hebrew, German, etc.) a plus.

     

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