• Customer Service Representative - Bilingual

    Job Locations US-Fort Lauderdale
    Job ID
    2019-2140
    Category
    Customer Service
    Recruiter
    Liza Levin
  • Who we are:

    Sixt Rent a Car stands for exciting mobility and tailored solutions. We lead with innovation, high-quality customer service, premium products and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in the car rental industry.

     

    Sixt hires service and sales-oriented individuals, who are excited about cultural experiences interacting with customers and colleagues from many diverse backgrounds.  Sixt is more than just cars. We have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

     

    Reservation Sales Agent

    What to expect:

    As a Customer Service Agent for the Contact Center, you will be is responsible for handling all inbound calls from our customers.  Your primary responsibility is to resolve customer issues efficiently and effectively while ensuring the customer receives a positive experience. You will utilize exceptional decision-making, judgment and communication skills while providing excellent customer satisfaction.

    What you'll do to be Sixt-cessful:

    • Handle all inbound telephone and email inquiries in a friendly and helpful manner
    • Provide excellent customer service in all customer contact situations according to our quality standards
    • Draft professional correspondence through email.

    What you'll need:

    • High School Diploma or GED
    • Minimum 2-year customer service experience; previous customer/escalation support experience preferred
    • Exceptional interpersonal skills required
    • Strong organizational skills
    • Demonstrate strong verbal and written communication skills
    • Must have basic computer navigation skills and knowledge of Microsoft Office Applications
    • Must be at least 18 years old
    • Must be able to work 40 hours per week
    • Must be able to work a flexible schedule including day and/or evening hours, weekends and/or holidays
    • Must be open to travel
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Proficiency in English
    • Ability to communicate in other languages (Spanish, French, Portuguese, Hebrew, German, etc.) a plus.

     

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