Rental Sales Agent (Downtown)

Sixt Rent a Car stands for exciting mobility and tailored solutions. We lead with innovation, high-quality customer service, premium products and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in the car rental industry.

Sixt hires service and sales-oriented individuals, who are excited about cultural experiences interacting with customers and colleagues from many diverse backgrounds.  Sixt is more than just cars. We have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

As a Rental Sales Agent, your priority is to provide exceptional customer service. You will learn about the customer’s rental needs, and work to upgrade them to a more premium vehicle and additional services that will enhance their experience. Each day will be challenging and exciting for the right person!

• Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer
• Prepare the rental agreement while advising on and upselling vehicles and optional extras to the customer according to their needs
• Provide excellent customer service in all customer contact situations
• Meet all sales and service standards
• Complete administrative tasks including daily lists to assist the branch 
• Communicate via telephone and email in a friendly and helpful manner
• Assist branch with returning and turnaround of vehicles as needed
• Ask about customer experience with Sixt; recording feedback to improve future rental experience
• Discreetly check incoming vehicles and direct customer to counter for completion of rental
• Plan and forecast location fleet needs
• Keep lot organized for ease of access and traffic flow
• Ability to work in outdoor weather conditions as needed
• Perform other job duties as assigned to meet the business needs.

• High school diploma or GED
• Minimum 1-year customer service or sales experience
• Must be at least 21 and have a valid driver's license with a clean driving record
• Experience meeting sales quotas or working in highly commissioned positions preferred
• Exceptional interpersonal and relationship building skills
• Ability to follow defined service and sales processes
• Strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Ability to manage stressful or unusual situations to maintain good customer service
• Basic computer navigation skills and knowledge of Microsoft Office applications
• Ability to work 40 hours per week including day and/or evening hours
• Likely to require at least 5-10% travel, some of which may be by airplane
• Must be willing to wear company uniforms
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Ability to communicate in other languages is a plus.

Accelerate with us:

• As an RSA at a Downtown Branch you will learn every aspect of a branch: rental sales, customer service, car preparation and Fleet Planning.
• If you are a Sixt downtown employee, this can be your next step to an Airport RSA, Senior RSA or other leadership roles
• This is an ideal role for someone who wants to hit the gas on their career